Refund & Return Policy
Returns, Refunds & Cancellations Policy
At Reed and Sloane, we aim to provide a transparent and straightforward shopping experience.
Please review this policy carefully before placing an order. By purchasing from our website, you agree to the terms outlined below.
1. Return Period
Eligible items may be returned within 30 days of delivery, subject to the conditions below.
2. Conditions for Returns
An item is eligible for return if:
It is unused, unworn, and undamaged
It is in its original condition
All original labels and packaging are intact
The return request is submitted within the return period
The return is pre-authorized by our customer service team
Trying on items for fit (as in a retail store) is permitted.
If there are visible signs of wear, washing, or damage, a reduction in value may be applied.
3. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 14 days of delivery so we can review and resolve the issue as quickly as possible.
To submit a report, please email hello@reedandsloane.com with:
Your order number
Clear photos of the item and the original packaging
A short description of the issue
Eligible claims submitted within this timeframe may qualify for a replacement, partial refund, store credit, or another appropriate resolution, depending on the circumstances and the evidence provided.
Claims submitted after 14 days from delivery may no longer qualify for a free replacement or refund.
4. Items Excluded from Returns
Returns are not accepted for:
Items with broken hygiene seals
Personalized or custom-made products
Items damaged through improper use
Underwear, shapewear, and bras are non-returnable if the hygiene seal has been removed.
5. Return Shipping & Restocking Fee
All returns must be shipped to our central warehouse in Asia.
Customers are responsible for:
All return shipping costs
Selecting a shipping provider that supports customs clearance
Paying any customs duties, taxes, or handling fees
Ensuring accurate customs documentation
Reed and Sloane is not responsible for return parcels that are delayed, rejected, or lost due to customs issues or incorrect shipping methods.
Restocking Fee
A 15% restocking fee applies to all approved returns.
This fee covers inspection, processing, and inventory handling.
The same 15% restocking fee applies to:
Unopened packages
Parcels refused upon delivery
Parcels left unclaimed and automatically returned to us
Exceptions:
The restocking fee may be waived only if the item arrived damaged or defective.
Each case is reviewed individually.
6. Return Address
Returns must be sent only to the return address provided by our customer service team after approval.
Returns sent to any other address cannot be processed.
7. How to Start a Return
To request a return, please email hello@ReedandSloane.com with:
Your order number
The item(s) you wish to return
The reason for return
Clear photos (required for damaged or defective items)
Your full name and shipping address
You will receive instructions within 24 business hours (Monday–Friday).
8. Order Cancellations
Orders may be cancelled within 30 minutes of purchase.
Once processing has begun, cancellation requests are no longer guaranteed and may be refused depending on the status of the order.
After delivery, a return may be requested in accordance with this policy.
Approved cancellation requests submitted after the 30-minute cancellation window may be subject to an 8% processing and restocking fee to cover payment processing, handling, and operational costs already incurred.
9. Refunds
Once your return has been received and inspected:
You will be notified of the outcome
Approved refunds are issued to the original payment method
Please allow 5–10 business days for the refund to be finalized by your bank or payment provider
The 15% restocking fee, if applicable, will be deducted from the refund.
Original shipping costs are non-refundable.
Optional insured shipping selected at checkout is non-refundable.
10. How Discounts Work When You Return Items
If your order included a promotional discount (such as bundle deals, Stack & Save, or buy-more-save-more offers) and you return part of your order, your refund may be adjusted.
Discounts are recalculated based on the items you keep, not the items originally purchased.
Example:
If you return items and no longer meet the conditions of the promotion, the discount is removed and your refund is recalculated accordingly.
Refunds are always based on the final qualifying order value after returns.
A 15% restocking fee may apply, and return shipping costs remain the customer's responsibility.
11. Store Credit
In certain cases, store credit may be offered at our discretion.
Store credit is non-refundable and can only be issued once per order.
12. Failed Delivery or Incorrect Address
If an order is returned due to an incomplete or incorrect address provided at checkout:
We may arrange a redelivery once the parcel arrives back at our warehouse and the correct address is confirmed, or
Offer store credit as a gesture of goodwill, depending on the condition of the returned items
If the returned items are not in their original condition, a reduction in value may apply.
13. Policy Updates
Reed and Sloane reserves the right to update or modify this policy at any time.
Changes take effect immediately upon publication on our website.
14. Contact Information
If you have any questions, our support team is happy to assist.
📧 Email: hello@reedandsloane.com
📞 Phone: +13 0744 5310 7
Contact form: https://www.reedandsloane.com/pages/contact
Company Information
Shop Name: Reed and Sloane
Company Name: Reed and Sloane
Business Address:
1389 Brinston Ct, Ballwin, MO 63011, USA
Warehouse Address:
Building 4, 4th Floor
58 Baiye Road
523000 Guangdong
China